If the same tax year of Drake is not already open, click Yes to open Drake.
When you try to open Drake Tax in Windows 8.1 or 10, you may receive an erroneous prompt that another instance of Drake for the same tax year is running, even if it's not:īefore responding to the prompt, check your task bar for an open instance of Drake Tax (or the prior-year version named in the prompt). Instructions on locating these files, as well as how to use the Technical Support Center can be found in the Related Articles section.I am getting a message that another instance of Drake is running, but it isn’t. Please include the program's Message Log and your computer's System Information file.
If you continue to experience this behavior after following the steps above, please submit a case to our Technical Support team using the Technical Support Center.
Once the software is able to be launched successfully, close it and attempt to open it normally. If prompted to associate files, click Yes. Once your operating system has restarted, right-click on the program's desktop icon and choose to Run as Administrator. If this is the case, shut the computer down completely once more, then reboot it.
If you continue to encounter the warning after restarting, it may indicate a permissions problem with being able to launch the software.
If you continue to receive the warning, then you may need to shut down the computer completely and restart.
If a Home Designer or Chief Architect program is found, click on the name to highlight it, then click End Task. Click on More Details at the bottom and then attempt locate your Home Designer or Chief Architect program in the list. On your keyboard, press Ctrl + Shift + Esc to display the Task Manager.
If waiting a few moments does not display the Chief Architect software, then you may need to stop/end the program using Task Manager.
If you've just closed your Chief Architect program, and you received this message upon reopening, then the application may be working on writing files.
First, wait a few moments, and then attempt to launch the software again.
To resolve the error, please follow the steps below. Even if you don't visually see the Chief Architect program on screen or in your Windows taskbar, your operating system still shows it is running in order for you to receive this warning. This warning message can display on a Microsoft Windows system when your Chief Architect program appears to be closed, but is still running in the background. Running two or more simultaneous sessions is not recommended." I am having trouble launching my Chief Architect or Home Designer program, where the following warning displays: The information in this article applies to:
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